Warehouse & Operations

Our products are made in collaboration with trusted manufacturing partners located in North America, the European Union, and China.
Orders are fulfilled through our partner warehouses to ensure efficient processing and global delivery.

Office Address:
1412 N 26 St, Kansas City, Kansas 66102, USA

Working Hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST)
every week (except for holidays)

Where Do We Deliver?

Proudturtles offers worldwide shipping, delivering to most countries around the globe.

Delivery Time

Delivery time consists of handling time and shipping transit time:

Handling Time:
Orders are typically processed and prepared for shipment within 1–3 business days after purchase.

Estimated Transit Time:

United States: 5–7 business days
International: 10–15 business days

Please note that delivery times may vary depending on destination and local postal services.

Shipping Costs

We offer flat-rate shipping for your convenience:

United States: $4.99
International: $12.99

This rate applies to your entire order, with no additional charges for multiple items.

About Late Delivery

While most orders arrive on time, delays may occasionally occur due to factors beyond our control, such as:

Incorrect or incomplete shipping address
Missing apartment, unit, or building details
Severe weather conditions
International customs processing

If your order has not arrived within the expected timeframe, please contact us at [email protected].
Our support team will respond and assist you within 1–3 business days.

Track Your Order

Once your order has been shipped, a tracking number will be sent to your email so you can monitor your delivery status at any time.

Contact Us

If you have any questions regarding our shipping policy, feel free to reach out to us at:
📧 [email protected]