Ordering
1. How do I place an order?
To place an order, simply browse our website, select the desired product, and add it to your cart. Proceed to the checkout page, where you will provide your shipping and billing information, choose a payment method, and confirm your order.

2. Can I make changes to my order after it has been placed?
Unfortunately, we cannot guarantee changes to an order once it has been placed. However, please contact our customer support team at [email protected], and we will do our best to assist you.

3. Can I track the status of my order?
Yes, once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery on our website or the carrier’s website.

Shipping
1. Where do you ship to?
We ship worldwide!

2. How much does shipping cost?
Shipping fees vary depending on the destination. Within the USA, shipping is $4.99, and worldwide shipping is $12.99.

3. How long does shipping take?
Shipping times vary depending on the destination. Within the USA, shipping takes 5-7 days, and worldwide shipping takes 10-15 days.

Return & Refund
1. What is your return policy?
At proudturtles, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it for a full refund within 30 days of receipt.

2. Who covers the return shipping costs?
Unless the item received is damaged or defective, you are responsible for covering the return shipping costs. We recommend using a tracked shipping method to ensure the safe return of the item.

3. How long does it take to process a refund?
Once we receive and process your returned item, we will issue a refund to your original payment method. Please allow 10-15  business days for the refund to appear in your account, depending on your financial institution.

Cancellation
1. Will I be charged a fee for canceling my order?
We do not charge cancellation fees. However, if your order has already been processed or shipped, additional shipping fees may apply for returning the item.

Payment
1. What forms of payment do you accept?
We accept the following forms of payment: Visa, MasterCard.

2. Is my payment information secure?
Yes, we take your privacy and security seriously. We employ industry-standard encryption technology to protect your payment information during the checkout process

3. When will my credit card be charged?
Your credit card will be charged at the time of purchase.

We hope that this FAQ has answered any questions you may have. If you have any additional questions, please don’t hesitate to contact us at [email protected].